1. Login
  2. Select the products and add to the cart.
  3. Click checkout in the cart after checking products.
  4. Then enter billing address and shipping address
  5. then select shipping method and charges
  6. and select payment method
  7. click on terms and conditions and place order.

         It takes 4-7 days to ship an order. Once shipped, a product should be delivered to you within 5   

     days. However, there might be some delay in delivery due to below mentioned reasons:

  • If the area where you live is very interior in the region.
  • Natural calamities like heavy rain, earthquake etc.
  • Political disturbance, National and Regional holidays etc.  

Once shipped, customer receives E-mail on registered e-mail id containing courier company name and tracking number.
Or maybe you can simply go to the “Track your order” option available on our website.

You can call our customer care number (+917449097777) and inform us to reschedule your delivery

Go to orders and you will get option to cancel your order

Sorry, as per company policy, a package can’t be opened before delivery is accepted.

But you can accept the package & get in touch with us later in case you have any concerns.

Yes there is import duty and clearing charges applicable for all the imported items as per the destination country import policy.

(Not applicable For Indian customer)

You will get the refund if the item returned due to our company non response for shipper or customer mails.

If the item returned due to your non response or not paid import duty and clearing charges by customer. we will deduct shipping charges of both outward and inward and balance will be refunded to you within 3- 7 working days from the date of item returned.

Same as order placement, there is a checkbox option in checkout page, once clicked it. You will get quotation through mail.

We are appointing service support people all over the world. We will arrange for any kind of Service support, Installation and application support as early as possible. If the person not available in your area, we will assist you through online. You can send your product issues to [email protected] or send whatsapp to +917449092777.

If it is under warranty, Service support is free. If it is out of warranty service charge is applicable according to the device cost and work

Yes AMC and CMC available for some products, Charges are available on request. Please send mail to [email protected] with all the details of the products to get quote for AMC and CMC.

You can contact customer care +917449097777 or send mail to [email protected] with images of damage and order number. Once our team evaluate and approved, we will send the replacement

If the order placed by mistake or ordered wrong items, You can return the products by sending mail to [email protected] and once our team approved and we will arrange for return shipment. Customer need to pack as it received and stick the return invoice or documents received from our team. Also the refund will be processed once the item returned to our ware house. We will deduct both outward and inward shipping charges from the amount paid and balance will be refunded to you.

Franchise Questions

            Any individual who have experience in selling Clinical and scientific laboratory products.

              Any qualification is ok for franchise but need to have experience in selling of lab products.

        Franchise does not require company registration or office and any drug license, import license, products source etc. You need to send your PAN card and any Identity card.

         Security deposit collecting from franchise to safe guard customers and products.

          All the earnings will send to the franchise on weekly basis through wire transfer. For India Franchise we will deduct TDS and transfer the payment and TDS certificate will be provided subsequently